Refund policy

Return & Refund Policy

Last Updated: 2026

At Armora, customer satisfaction is one of our top priorities. We aim to provide a transparent, fair, and hassle-free return and refund process to ensure you can shop with confidence.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return if the following conditions are met:

The return request is made within 7 days of delivery
The item is unused, unworn, and in its original condition
Original packaging, tags, accessories, and invoice are included
The product is not damaged due to misuse, mishandling, or improper care by the customer

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

Used or damaged products
Products missing original packaging or tags
Customized or personalized items
Clearance or final sale products
Hygiene-sensitive or personal care items (if applicable)
Gift cards or promotional items

Please carefully review product details before placing your order.

3. How to Request a Return

To request a return, please contact our support team at:

Email: armworld16@gmail.com

Please include:

Order number
Product name
Reason for return
Photos or videos (for damaged, defective, or incorrect items)

Our team will review your request and provide return instructions if your request is approved.

4. Return Timeframe

Approved return items should be shipped back within the timeframe provided by our support team.

Returns submitted after the eligible return period may not qualify for a refund or exchange.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

Refunds will be processed to the original payment method
Refunds may take up to 7 business days to reflect in your account depending on your bank or payment provider

Please note:

Original shipping charges may be non-refundable unless the return is due to our error
Refund timing may vary based on payment gateways and banking systems

6. Exchange Policy

We offer exchanges for:

Damaged products
Defective items
Incorrect products received
Size or variant issues (if applicable)

Exchanges are subject to product availability.

If a replacement product is unavailable, we may offer:

Store credit
Alternative replacement options
Full or partial refund where applicable

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Customers may be asked to provide:

Photos/videos of the item
Packaging photos
Order details

After verification, we will work quickly to provide an appropriate resolution, including:

Replacement
Exchange
Partial refund
Full refund

8. Return Shipping Costs

Return shipping costs depend on the reason for the return:

If the return is due to a damaged, defective, or incorrect product, Armora may cover the return shipping cost.
For customer preference returns (such as change of mind), customers may be responsible for return shipping charges.

Shipping charges paid during the original order are generally non-refundable unless otherwise stated.

9. Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may no longer be accepted.

To request a cancellation, please contact us as soon as possible at: